Payment

When the instrument is finished an invoice will be issued, and the instrument will be sent as soon as payment has been received.

Delivery of sets

If a set of more than 3 instruments is ordered for simultaneous delivery, partial prepayment is required.

Return policy

Standard recorder orders: Regardless of reason, a recorder may be returned within 30 days of receipt. If undamaged, its price will be refunded, minus cost of delivery.

Custom orders: The customer is always entitled to a statutory two-year warranty. This means that the customer may make claims regarding defects that occur within two years of purchase. However, the warranty does not cover defects resulting from normal wear and tear, improper use, or damage caused by the customer.

Please note: Orders for Bible regals are always considered custom orders.

Service and later adjustments

Adjustment of tuning and voicing is offered free of charge (apart from cost of mailing) during the first year after delivery.