Payment

When the instrument is finished an invoice will be issued, and the instrument will be sent as soon as payment has been received.

Delivery of sets

If a set of more than 3 instruments is ordered for simultaneous delivery, partial prepayment is required.

Return policy

Normal orders: Regardless of reason, a recorder may be returned within 30 days of receipt. If undamaged, its price will be refunded, minus cost of delivery.

Special orders: If an objective fault can be proven in the instrument it is possible to return a recorder or receive a reduction in price.

Service and later adjustments

Adjustment of tuning and voicing is offered free of charge (apart from cost of mailing) during the first year after delivery.