When the instrument is finished an invoice will be issued, and the instrument will be sent as soon as payment has been received.
Normal orders: Regardless of reason, a recorder may be returned within 30 days of receipt. If undamaged, its price will be refunded, minus cost of delivery.
Special orders: If an objective fault can be proven in the instrument it is possible to return a recorder or receive a reduction in price.
Service and later adjustments
Adjustment of tuning and voicing is offered free of charge (apart from cost of mailing) during the first year after delivery.